IMPACT APPLICATIONS, INC.™ SERVICES AGREEMENT Healthcare Provider, Non-CIC
Important - Read Carefully - Notice to User:
This License Agreement ("Agreement") is a legal document between you and ImPACT Applications, Inc. ("ImPACT"). It is important you read this document before using the ImPACT Product (as defined below) and any accompanying documentation, including, without limitation printed materials, online files, or electronic documentation. The terms and conditions of this Agreement shall govern and control your use of the Product.
By clicking the "I accept" and "Next" buttons below, or by installing, or otherwise using the Product, you agree to be bound by the terms of this Agreement including, without limitation, the warranty disclaimers, limitation of liability, data use and termination provisions below, whether or not you decide to purchase the Product. You agree this Agreement is enforceable like any written agreement negotiated and signed by you. If you do not agree, you must click the "Decline" button below and you shall have no right to install, use or otherwise benefit from the Product. By entering into this Agreement you hereby represent and warrant to ImPACT and its affiliates that you are a duly authorized representative of your organization and that by clicking "I accept" and "Next" you are acting within your authority and creating a legally binding agreement between your organization and ImPACT.
As used in this Agreement, the following terms shall have the respective meanings assigned to them below:
"Customer Materials" means all materials and content owned or controlled by Customer, including, but not limited to Customer's standard operating procedures and intellectual property such as copyrights and trademarks.
"Customer Site" means a web site owned or controlled by Customer through which Customer and End Users may obtain access to the Product.
"Configurations" means standard set-up and activation services for the Product..
"Documentation" means user documentation for the Product available at ImPACT's web site or sent to the Customer in print, as such documentation may be amended by ImPACT from time to time.
"End User" means an individual authorized by the customer to access the Program.
"ImPACT Site" means one or more web sites owned or controlled by ImPACT or an Affiliate of ImPACT through which Customer or End Users may obtain access to the Product.
"Normal Business Hours" means 8:00 a.m. EST to 5:00 p.m PST, Monday through Friday, but excluding all holidays observed by ImPACT.
"Person" or "person" means any corporation, partnership, limited liability company, joint venture, other entity or natural person.
"Product" means the ImPACT baseline and post-concussion tests as available on the ImPACT Site, as such products are described in greater detail in the Documentation, together with any Updates thereto.
"Product Infrastructure" means the hardware, software and other equipment that ImPACT uses in connection with its hosting of the Product for Customer hereunder.
"Update" means any update, upgrade or new release for the Product that ImPACT may make available to Customer from time to time hereunder.
2. PRODUCT ACCESS; RESTRICTIONS; RESALE PROVISIONS; TRAINING ACTIVITIES AND MATERIALS
2.1 Limited License. Subject to Customer's compliance with the terms and conditions of this Agreement, ImPACT hereby grants to Customer a non-exclusive, non-transferable (except as expressly permitted hereunder), license to access and use the Product, and to authorize End Users to access and use the Product, via the ImPACT Site or a Customer Site. Except and to the limited extent as may be otherwise specifically permitted by applicable law, Customer may not reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, underlying ideas, underlying user interface techniques or algorithms of the Product by any means whatsoever, directly or indirectly, or disclose any of the foregoing, except to the extent you may be expressly permitted to decompile the Product under applicable law. Customer may not loan, rent, lease, sublicense, distribute or otherwise transfer all or any portion of the Product to third parties. Customer may not copy the Product and is prohibited from modifying, adapting or translating the Product.
2.3 Ownership of Product, Configurations. ImPACT shall prepare and incorporate Configurations into the Product. ImPACT and its licensors own and shall continue to own all right, title and interest in and to the Product, Configurations, Documentation, ImPACT site, all copyright, patent, trade secret and trade mark rights therein and any application or registration related thereto, and the goodwill attaching to any ImPACT intellectual property is and shall remain vested in ImPACT. Customer shall never directly or indirectly challenge or contest the ownership or validity of ImPACT's right in or to such intellectual property.
2.4 Proprietary Notices. Customer shall not remove any trademark, copyright or patent notices, any proprietary or restricted rights notices, or any other proprietary notices or disclaimers that appear in the Product or any of the Documentation. . ImPACT shall not remove any trademark, copyright or patent notices, any proprietary or restricted rights notices, or any other proprietary notices or disclaimers that appear in the Customer Materials.
2.5 Other License Restrictions. Customer shall not make any representations, warranties, conditions or guarantees with regard to the Product that are inconsistent with or in addition to those made by ImPACT to Customer hereunder. In addition, except as expressly authorized herein, Customer shall not authorize End User to: (i) copy or modify the Product for any purpose; (ii) reverse engineer, decompile, modify, translate, disassemble or discover the source code for all or any portion of the Product; or (iii) distribute, disclose, market, rent, lease or otherwise transfer the Product or Documentation to any other person, except to End Users as expressly permitted hereunder.
2.6 Reservation of Rights. Except for the licenses and rights expressly granted under this Agreement, no licenses or rights are granted by either party to the other party hereunder, by implication, estoppel or otherwise. All such other licenses and rights are reserved unto ImPACT or Customer, as applicable.
2.7 Reporting. Customer shall provide ImPACT, on a monthly basis or at such other frequency as ImPACT may from time to time require in its sole discretion, (in this last case, after 15 days of prior written notice) sales and other written or electronic reports relating to Customer's activities under this Agreement during the prior month or any other period.
2.8 Government Approvals. Customer shall, at its expense, obtain all registrations, licenses and permits required to perform its obligations, pay all taxes and fees due in connection therewith, and provide ImPACT with such documentation as ImPACT may request to confirm Customer's compliance with this Section 2.11 and agrees that it shall not engage in any course of conduct that, in ImPACT's reasonable belief, would cause ImPACT to be in violation of the laws of any jurisdiction. Any breach of the provisions of this Section 2.11 shall be deemed a material breach of this Agreement.
3. PRODUCT INFRASTRUCTURE
3.1 Obligations of ImPACT. Subject to Customer's compliance with the terms and conditions of this Agreement, ImPACT shall be responsible for providing and maintaining the Product Infrastructure. The Product Infrastructure is subject to modification by ImPACT from time to time for purposes such as adding new functionality, maximizing operating efficiency and upgrading hardware. ImPACT shall give Customer reasonable prior notice of any such modifications. Customer understands and acknowledges that such modifications may require changes to Customer's Internet access and telecommunications infrastructure to maintain Customer's desired level of performance. Impact will provide industry standard web hosting and connectivity and use reasonable efforts to provide Customer 99.999% up time operation; provided, however, Customer acknowledges and agrees that downtime may occur for systems maintenance, including without limitation diagnostics, upgrades, and operations reconfiguration and that unscheduled downtime may occur as a result of forces beyond the immediate control of ImPACT including, but not limited to, hardware failures, electrical outages or Customer's network or internet service provider.
3.2 Obligations of Customer; Internet Access and Telecommunications Services. Customer will use the Product in compliance with all applicable federal, state and local laws including, but not limited to the Health insurance Portability and Accountability Act of 1996, as amended ("HIPAA") and the Family Educational Rights and Privacy Act ("FERPA"). The Product Infrastructure will be provided by ImPACT. Customer shall, at its sole expense, be responsible for obtaining Internet access and/or telecommunications services, or upgrading Customer's existing Internet access or telecommunications services, so as to allow access to the Product by Customer. ImPACT shall not be responsible for interruptions in Customer's use of the Product caused by such providers or interruptions in the service provided by such providers.
4. TEST ACCESSIBILITY; SERVICE; REPORTS; USER'S GUIDE; UPDATES
4.1 Test Accessibility; Service. A description of how to access the Product, ImPACT service and report generation is set forth on Schedule A.
4.2 Updates. ImPACT shall provide all Updates to Customer as they are released generally by ImPACT to all of its customers.
5. FEES AND PAYMENTS
5.1 Product Fees - License. In consideration of the license rights and services provided by ImPACT hereunder, Customer shall pay to ImPACT the amounts set forth on the Order Form submitted to ImPACT by the Customer, the terms of which are incorporated herein by reference (the "Product Fees"). Thereafter, all recurring Product Fees shall be due (A) on the first day of each month if such Product Fees recur monthly or (B) within 30 days of the beginning of any additional Term. ImPACT shall invoice Customer for all Product Fees due hereunder. All Product Fees due to ImPACT hereunder shall be paid by Customer in full, without any right of set-off or deduction.
5.2 Fee Increases. Following the Initial Term, ImPACT may, upon sixty (60) days prior written notice to Customer, increase the Product Fees charged to Customer hereunder to account for increases in the fees and other amounts charged by third parties to ImPACT in respect of the Product or any services provided to Customer hereunder.
5.3 Taxes. To the extent applicable, Customer shall be responsible for paying all sales, use, value-added and other similar taxes in connection with the Product and services provided hereunder, except for taxes assessed, levied or imposed based upon ImPACT's property or income. ImPACT may elect to include said taxes, duties and charges as separately itemized charges in its invoices to Customer hereunder.
5.4 Late Payments. In the event all amounts due to ImPACT hereunder that are not paid when due, ImPACT shall have the right, in its sole and absolute discretion, to (i) immediately deny Customer access to the Product and (ii) charge Customer interest on such late payment which shall accrue interest from the first day following the due date until paid in full at the lesser of one and one-half percent (1 1/2%) per month or the maximum rate permitted by law.
6. WARRANTIES AND LIMITATIONS OF LIABILITY
6.1 Warranty. ImPACT warrants the Product will operate in substantial conformance with the Documentation. Customer must notify ImPACT in writing, within fifteen (15) days following the date on which Customer is first given access to the Product, of any failure of Product to operate in substantial conformance with the Documentation. ImPACT's sole obligation and Customer's sole remedy with respect to any failure of the Product to substantially conform to the specifications therefor, or of any failure of ImPACT to perform services hereunder in a professional manner and in accordance with the terms and conditions of this Agreement, is for ImPACT to use commercially reasonable efforts to remedy any such failure as soon as is reasonably practicable, and if such failure is not remedied in a reasonable time, for Customer to terminate this Agreement upon written notice to ImPACT. ImPACT represents and warrants that it is not a Sanctioned Person or Entity. For purposes of this Agreement, the term "Sanctioned Person or Entity" means a person or entity that has been excluded by the Office of the Inspector General of the Department of Health and Human Services from participation in Medicare, Medicaid or any state health care program (defined at 42 C.F.R. § 1001.2) pursuant to 42 C.F. R. Part 1001. ImPACT shall notify Customer within ten (10) days after it receives notice that it is a Sanctioned Person or Entity.
6.2 Warranty Disclaimer. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN SECTION 6.1, IMPACT DISCLAIMS ANY AND ALL WARRANTIES RELATING TO THE PRODUCT, THE PRODUCT INFRASTRUCTURE OR ANY OTHER MATTER COVERED BY THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IMPACT DOES NOT WARRANT THE PRODUCT OR THE PRODUCT INFRASTRUCTURE WILL OPERATE WITHOUT INTERRUPTION OR DELAY AND/OR BE ERROR FREE, OR THAT ALL FAILURES OF PRODUCT TO CONFORM TO THE DOCUMENTATION CAN OR WILL BE CORRECTED. THE PRODUCT AND THE PRODUCT INFRASTRUCTURE ARE WARRANTED ONLY TO CUSTOMER, AND CUSTOMER SHALL NOT EXTEND ANY WARRANTIES OR MAKE ANY REPRESENTATIONS FOR OR ON BEHALF OF IMPACT OR IMPACT'S LICENSORS TO ANY OTHER PERSONS.
6.3 Limitations of Liability. Excepting instances of gross negligence or willful misconduct and the specific obligations of ImPACT under Section 6.1, the aggregate liability of ImPACT for any and all claims arising under or in connection with this Agreement or its subject matter shall not exceed the fees paid by Customer under this Agreement during the twelve (12) month period immediately preceding the date on which any such claim first arises. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR LOST PROFITS OR BUSINESS, LOSS OF GOODWILL, LOSS OF DATA, INTERRUPTION OF BUSINESS, OR FOR ANY EXEMPLARY, PUNITIVE, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, CLAIMS RELATED TO DIAGNOSTIC ACCURACY AND/OR MEDICAL MALPRACTICE), REGARDLESS OF WHETHER SUCH DAMAGES ARISE UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE AND REGARDLESS OF WHETHER SUCH PARTY IS ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. I
6.4 Consumer Protection Laws. THE PRODUCT IS A BUSINESS PRODUCT, THE APPLICATION OF WHICH IS COMMERCIAL, RATHER THAN CONSUMER-ORIENTED, IN NATURE. IN EXECUTING THIS AGREEMENT, THE PARTIES RECOGNIZE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THAT CONSUMER PROTECTION LAWS IN THE TERRITORY DO NOT APPLY.
6.5 Acknowledgement. The parties acknowledge that the limitations and disclaimers set forth in this Agreement were an essential element in setting consideration under this Agreement.
7. INFRINGEMENT INDEMNIFICATION
7.1 Indemnification by ImPACT. ImPACT hereby agrees to indemnify and hold harmless Customer from and against all damages, settlement amounts, costs and expenses (including reasonable attorney's fees) that Customer may be required to pay to third parties to the extent such damages, settlement amounts, costs and expenses are attributable to claims: (a) resulting from the gross negligence or willful misconduct of ImPACT; (b) resulting from the breach of this Agreement by ImPACT; or (c) that the Product infringes or misappropriates a U.S. patent, copyright or trademark rights of a third party, except such claims due to: (i) a breach by Customer of any provision of this Agreement; (ii) any Customer Materials included in the Product; or (iii) use of the Product in combination with any software, hardware or other equipment not provided by ImPACT where the infringement or misappropriation would not have occurred but for such combination. Notwithstanding anything stated herein to the contrary, in no event shall ImPACT be required to indemnify Customer in an amount or amounts, in the aggregate, in excess of the fees and payments ImPACT has received hereunder.
7.2 Additional Obligation of ImPACT. In the event Customer is enjoined or otherwise prohibited, or in ImPACT's opinion is reasonably likely to be enjoined or otherwise prohibited, from using the Product as a result of any claim for which ImPACT is required to indemnify Customer under Section 7.1 above, ImPACT, at its own expense and option, shall, in addition to fulfilling its obligations described in Section 7.1, promptly: (i) procure for Customer the right to continue using the Product; (ii) modify the Product so that it becomes non-infringing without materially altering its capacity or performance; (iii) replace the Product with a product that is reasonably equivalent in capacity and performance but is non-infringing; or, if none of the foregoing remedies is available to ImPACT on commercially reasonable terms, (iv) require Customer to cease using the Product and repay to Customer any prepaid fees and other amounts paid by Customer to ImPACT hereunder.
7.3 Exclusive Remedy. Sections 7.1 and 7.2 state the entire obligation of ImPACT and the exclusive remedy of Customer with respect to any actual or threatened claim that the Product, or use thereof by Customer or any End User, infringes or misappropriates the patent, copyright, trademark, trade secret or other intellectual property rights of any person.
8. TERM AND TERMINATION
8.1 Term. The term of this Agreement (the "Term") shall be the term set forth on Schedule A. This Agreement shall automatically terminate upon the expiation of the Term unless the parties, at least thirty (30) business days prior to the end of the Term, agree to renew the Agreement upon terms and conditions mutually agreeable to each party.
8.2 Termination. Either party shall have the right to immediately terminate this Agreement by delivering written notice thereof to the other party if the other party fails to perform or comply with any material term or condition of this Agreement and does not cure said failure within thirty (30) days following its receipt of written notice thereof from the other party. Additionally, Customer may terminate this Agreement at any time with or without cause upon providing ImPACT at least thirty (30) days prior written notice pursuant to Section 9.9. Customer agrees to pay any and all costs related to providing the Customer with a copy of Customer Data or PHI (as defined in Section 9.6) upon termination. If, as a result of a change in law or regulation or a judicial or administrative interpretation, the performance by either party hereto of any provision of this Agreement should jeopardize the licensure of Customer, its participation in Medicare, Medicaid, Blue Cross or other reimbursement or payment programs, its exemption from taxation under Internal Revenue Code Section 501(c)(3) or its full accreditation by the Joint Commission on Accreditation of Healthcare Organizations, or if it should constitute a violation of any statute, regulation or ordinance, Customer may request that this Agreement be renegotiated to eliminate the jeopardy and, if agreement is not then reached, terminate this Agreement. Notwithstanding anything stated herein to the contrary, ImPACT may terminate this Agreement immediately and without notice in the event at any point during the term of this Agreement Customer fails to maintain its status as a hospital, sports medicine clinic, institution of secondary or post-secondary education, professional sports team or similar organization receiving post injury services from a licensed Medical Doctor, Doctor of Osteopathic Medicine, Neuropsychologist, Psychologist, Nurse Practitioner or Physician's Assistant in good standing.
8.3 Effect of Termination. Upon the expiration or sooner termination of this Agreement: (i) all license rights of Customer under this Agreement shall automatically and immediately cease; (ii) Customer shall promptly cease all uses of the Product; and (iii) Customer shall delete all computer programs and files of ImPACT from its computer systems and return to ImPACT or destroy all Documentation in its possession or control. Customer shall no longer have any right or ability to market or license any of the Products, or to provide support related to the Products. Customer agrees upon the effective date of such termination to pay all sums due to ImPACT, return all proprietary information to ImPACT, and provide ImPACT with all outstanding reports reasonably requested by ImPACT,. The following shall survive the expiration or sooner termination of this Agreement: the provisions of Sections 6, 7, 8 and 9; any payment obligations of the parties hereunder accruing prior to the date of such expiration or termination; and any other provisions herein expressly surviving such expiration or termination or necessary to interpret the respective rights and obligations of the parties hereunder.
9.1 Independent Contractors. In making and performing this Agreement, the parties are acting and shall act as independent contractors. Neither party is, nor will be deemed to be, an agent, legal representative, joint venturer or partner of the other party for any purpose.
9.2 Force Majeure. In the event that either party is unable to perform its obligations under the terms of this Agreement (other than the obligation to pay amounts due and owing hereunder) because of acts of God, strikes, equipment or transmission failure or other causes reasonably beyond its control, such party shall not be liable to the other party for any damages resulting from such failure to perform or otherwise from such causes.
9.3 Governing Law. This Agreement and its subject matter shall be governed in accordance with the laws of the Commonwealth of Pennsylvania without regard to conflict of laws principles contained therein. All controversies arising hereunder shall be brought in the state and federal courts located in Allegheny County, Pennsylvania. The parties hereby consent to the exclusive jurisdiction of the State and Federal Courts located in Allegheny County, Pennsylvania and hereby agree to waive any claim or defense of inconvenient forum. The parties specifically exclude application of the United Nations Convention on Contracts for the International Sale of Goods to this Agreement. In any suit or proceeding between the parties relating to this Agreement, the prevailing party will have the right to recover from the other its costs and reasonable fees and expenses of attorneys, and other professionals incurred in connection with the suit or proceeding, including costs, fees and expenses upon appeal, separately from and in addition to any other amount included in such judgment. This provision is intended to be severable from the other provisions of this Agreement, and shall survive and not be merged into any such judgment.
9.4 Public Statements; Use of Trademarks and Copyrighted Materials. Either party may disclose the existence of this Agreement but may not represent to any third party any positions, statements, intentions or other actions on behalf of the other. Neither party shall use the other party's name, trademarks, copyrights or service marks or issue any press release or similar public statement without the other party's prior written consent, which shall not be unreasonably withheld or delayed.
9.5 Confidentiality. The parties (each, a "Recipient") agree to use all information concerning the other party (each, a "Discloser") and their respective subsidiaries and affiliates furnished by or on behalf of the Discloser hereunder (collectively, the "Confidential Information") solely for the purpose of the transactions contemplated hereby. The Confidential Information will be kept confidential by the Recipient and its agents unless such Confidential Information (i) is required to be disclosed by law, (ii) is disclosed pursuant to the Discloser's prior written consent or (iii) otherwise becomes non-confidential as described below. Upon termination of this Agreement, the Recipient will return all Confidential Information as may be requested by the Discloser. The term "Confidential Information" shall not be deemed to include information which: (i) is now, or hereafter becomes, through no act or failure to act on the part of the Recipient, generally known or available; (ii) is known by the Recipient at the time of receiving such information as evidenced by its records created prior to the date of this Agreement; (iii) is hereafter furnished to the Recipient by a third party, as a matter of right and without restriction on disclosure; (iv) is independently developed by the Recipient without any breach of this Agreement; or (v) is the subject of a written permission to disclose provided by the Discloser.
9.6 Privacy Adherence. The parties are committed to complying with the Standards for Privacy of Individually Identifiable Health Information (the "Privacy Standard") promulgated in accordance with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). ImPACT understands that Customer is a "covered entity" as defined by HIPAA. In the course of carrying out its obligations in accordance with this Agreement ImPACT and/or its subcontractors will have access to individually identifiable health information of Customer patients, thereby creating a Business Associate relationship between Customer and ImPACT. In compliance with HIPAA, Customer has requested ImPACT, and ImPACT has agreed, to abide by the terms and conditions of this Section 9.6 governing the use of Protected Health Information ("PHI"). Unless otherwise defined in the Section 9.6, capitalized terms shall have the meaning established by 45 CFR §§ 160.103 and 164.501. ImPACT may use or disclose PHI in accordance with this Section 9.6 provided such use or disclosure by ImPACT would not violate the Privacy Standard. ImPACT and its subcontractors shall comply with the requirements of the Privacy Standard related to PHI. Specifically, ImPACT shall:
i. Not use or further disclose PHI other than as permitted or required by this Section 9.6 or as required by law (as such term is defined by the Privacy Standard);
ii. Use appropriate safeguards to prevent use or disclosure of the PHI other than as provided for by this Section 9.6;
iii. Report to Customer any use or disclosure of the PHI not provided for by this Section 9.6 of which ImPACT becomes aware;
iv. Mitigate, to the extent practicable, any harmful effect that is known to ImPACT of a use or disclosure of PHI not permitted by this Section 9.6;
v. Make PHI available in accordance with 45 CFR § 164.524;
vi. Make available for amendment and incorporate any amendments to PHI in accordance with 45 CFR § 164.526;
vii. Make available the information required to provide an accounting of disclosures in accordance with 45 CFR § 164.528;
viii. Make ImPACT's internal practices, books, and records relating to the use and disclosure of PHI received from, or created or received on behalf of, Customer available to the Secretary of the United States Health and Human Services for purposes of determining Customer's compliance with the Privacy Rule;
ix. Insure that restrictions similar to those set forth above are incorporated into a written document by and between ImPACT and each of its subcontractors who may receive, use, store or manage the PHI.
Upon expiration of this Agreement ImPACT shall either return to Customer (at Customer's sole expense) or destroy all PHI received from, or created or received on behalf of Customer (including all copies thereof) then in ImPACT's possession or under ImPACT's control; or if return or destruction is not feasible, provide Customer with a written notice in which ImPACT describes why return or destruction is not feasible and expressly agrees in writing to extend protections of this Section 9.6 to the PHI and limit further uses and disclosures to those purposes that make return or destruction infeasible.
9.7 Third Party Beneficiaries. End Users are not and will not be deemed to be third party beneficiaries of this Agreement, or to have any contractual relationship with ImPACT by reason of this Agreement. Customer hereby agrees to indemnify and hold harmless ImPACT, it officers, directors, employees, shareholders, agents and subcontractors from any and all damages, costs and expenses (including, without limitation, reasonable attorneys' fees) suffered or incurred by ImPACT or its affiliates in connection with any claims brought by End Users against ImPACT or its affiliates that arise from or in connection with the Product or any other matter covered by this Agreement.
9.8 Insurance. ImPACT shall maintain for the term of this Agreement general liability insurance with a combined single limit of at least One Million Dollars (US$1,000,000.00) for any claim arising out of a single occurrence.
9.9 Miscellaneous. Customer may not assign any of its rights or privileges, or delegate any of its duties or obligations hereunder, in whole or in part, by operational of law or otherwise, to any third party without the prior written consent of ImPACT. Customer's merger or consolidation with another health care system or entity shall not be considered an assignment requiring the prior written consent of ImPACT provided that the surviving entity assumes all of Customer's obligations hereunder without qualification or condition. This Agreement shall be freely assignable by ImPACT upon thirty (30) days prior written notice to Customer. Any attempted assignment or delegation of this Agreement or any duties or obligations hereunder in violation of the foregoing limitations shall be null and void. This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective permitted successors and assigns. All notices required to be in writing shall be delivered by hand, sent by recognized overnight courier (such as Federal Express, Airborne or UPS), or mailed by certified or registered mail, return receipt requested, postage pre-paid, addressed to the parties set forth above. This Agreement, including all schedules attached hereto, constitutes the entire agreement between the parties concerning the subject matter hereof and supersedes all prior understandings and agreements between the parties, whether written or oral, regarding the subject matter hereof. This Agreement may not be amended, supplemented or otherwise modified except by an instrument in writing signed by both parties. Any of the provisions of this Agreement which are determined to be invalid or unenforceable in any jurisdiction shall be ineffective to the extent of such invalidity or unenforceability in such jurisdiction, without rendering invalid or unenforceable the remaining provisions hereof or affecting the validity or unenforceability of any of the terms of this Agreement in any other jurisdiction. A waiver by either party of a breach or violation of any provision of this Agreement will not constitute or be construed as a waiver of any subsequent breach or violation of that provision or as a waiver of any breach or violation of any other provision of this Agreement. The headings contained in this Agreement are for convenience only and shall not affect meaning or interpretation of this Agreement. This Agreement shall become binding when any one or more counterparts hereof, individually or taken together, shall bear the original or facsimile signature of each of the parties hereto. This Agreement may be executed in any number of counterparts, each of which shall be an original as against any party whose signature appears thereon, but all of which together shall constitute but one in the same instrument.
By clicking the "I accept" and "Next" buttons below, or by installing, or otherwise using the Program, you agree to be bound by the terms of this Agreement including, without limitation, the warranty disclaimers, limitation of liability, data use and termination provisions below, whether or not you decide to purchase the Program. You agree this Agreement is enforceable like any written agreement negotiated and signed by you. If you do not agree, you must click the "Decline" button below and you shall have no right to install, use or otherwise benefit from the Program. By entering into this Agreement you hereby represent and warrant to ImPACT and its affiliates that you are a duly authorized representative of your organization and by clicking "I accept" and "Next" you are acting within your authority and creating a legally binding agreement between your organization and ImPACT.
The "Initial Term" of this Agreement shall be one year from the Effective Date.
General Service Description
The test is reachable over the internet from any industry standard browser with the Flash Player installed.
Customer Configuration and Installation
The test is reachable over the internet from any industry standard browser with the Flash Player installed. There is no installation required beyond the Flash Player (version 6.0 or higher) from Adobe.
ImPACT will confirm that the customer site has access to compatible computers, Internet access and browser software based on ImPACT provided hardware/software/network criteria checklists to use with customers to assess configuration requirements.
Availability and Maintenance
ImPACT will use commercially reasonable efforts to make the Product available for Customer use with four (4) hours reserved for maintenance downtimes per week. These maintenance windows may require additional time. Customer administrators will be notified via email 24 hours in advance of any unscheduled down time.
Automated back-ups are performed on all Customer data.
ImPACT provides support on-line via e-mail only from 8:00 A.M. EST through 5:00 P.M. PST. Monday through Friday, (excluding legal holidays). ImPACT provides technical support only to the Customer. It is Customer's sole responsibility to provide support to end users.
Here are the computer requirements for Online ImPACT:
Reports are available for Customer's authorized personnel to generate and use in managing the Customer's end users. Additional support functions allow for follow up testing and individual results retrieval by Customer's authorized personnel. The Customer may purchase custom reports from ImPACT upon request from time to time at prices to be set by ImPACT. Report availability will be determined by ImPACT from time to time in its sole discretions and ImPACT is under no obligation to generate customer reports.